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Diplomarbeit 2004 (DA04): Arbeits-Archiv
 
DA Sig 04/5 - Customer-oriented extension of the service offer for analyzers
Studierende: William Aus der Au, ausdewil
  Philippe Duss, dussphi

Betreuer: Rainer Sigg, xsig

In enterprises with an own production Line problems are often the result of processing materials or the additional purchase of raw materials. In this surrounding field vari-ous material analyses are demanded. This can be accom-plished by enterprises, who daily deal with analysis ser-vice offers.

By means of a market analysis it is to be determined, what sort of problems emerge in the production of the en-terprises and how large the need is in the different indus-tries after external analyses of materials.

During this market analysis the development of a ques-tionnaire, in order to win primary market data, the selec-tion of the enterprises to be questioned, the personal, telephone and electronic interviews with enterprises, as well as the evaluation and analysis of the received data takes place.

On the basis of the results from the market analysis it has been determined in which industries and sizes of com-pany a need for material analyses exists and which enter-prises, who offer analysis services, are represented in the market.

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