It often happens in business that positions of power are made use of, especially in cases where weak groups are faced with relatively strong business powers. This obviously leads to a preferential treatment of the stronger party. Without fundamental changes of its strategy the weak party will always be discriminated. Independent organisations, where business parties can lodge a complaint, try to reduce the aforementioned problem.

Such a solution could also be realised by using the possibilities of the internet. There are even more electronic guides that would give a benefit to such a project.

To make use of such technologically advanced resources it is important to have a clear concept of further steps in mind. Going through a prototyping- and evaluation-phase should be helpful. When thinking of concepts it is furthermore of particular importance to be certain about which target groups to penetrate and how to do that. Especially in the process of gaining knowledge and building confidence one has to be aware of obstacles. These have to be gotten over to achieve a greater vantage.

This study work covers the general problems. Where appropriate, detailed answers are given. Because of the complexity of this theme, specific solutions have yet to be found. Especially regarding the technical solution this work claims no finality. The prototypes serve only presentational purposes. The technical finalization has to be part of further study works.