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Diplomarbeit 2003 (DA03): Arbeits-Archiv
 
DA Mpi 03/2 - Analysis and Redesign of Naturalization Procedures
Studierende: Pascal Frehner, frehnpas
  Roland Oertel, oerterol

Betreuer: Eduard Mumprecht, mpre

The business control and the information flow of the naturalization processes at the Winterthur Local Authority are still done on paper. In light of an ever increasing number of naturalization requests the business control requirements call for a new, possibly workflow-based solution.

The first step towards this goal was to get a detailed picture of current processes and practices. Through many interviews with involved officers we collected information on the existing flow of documents and the related tasks. This led us to a rather formal information flow graph which gives a quite accurate and complete view of the processes.

We then compared the Winterthur procedures with the respective arrangements in two other cities. From this we concluded that Winterthur has an urgent need to catch up, because these other cities, Uster and Zurich, are more up-to-date in this field and already employ electronic means, by using workflow system software to manage their naturalizations.

Our research found that the implementation of such a workflow system would be feasible and beneficial to the Winterthur Local Authority. We have produced a complete visualization and description of the naturalization processes as currently administered in Winterthur. Additionally, we have listed the definite advantages to be expected from the implementation of a workflow system at the Winterthur Local Authority.

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