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Diplomarbeit 2002 (DA02): Arbeits-Archiv
 
DA Rae 02/2 - Quality Management at ZHW - Document Management
Studierende: Nicole Schlemmer, schlenic

Betreuer: Ulrich Raess, ruch

Summary

Nowadays, knowledge management is an essential key function for a firm?s success. Existing (available) knowledge must therefore be clearly structured and made available to the firm?s staff. As a consequence, in-formation is passed on more efficiently and work and time invested for research are minimized. The effective flow and provision of information are important preconditions for the development of new knowledge in a firm.

A quality management system requires a document filing system. A cen-tral documentation system is still missing at the Zurcher Hochschule Win-terthur ZHW, although it is being implemented. Therefore, this report will suggest a design for a central documentation system for Department T. The report focuses on an appropriate structure for a document filing sys-tem. However, it does not describe its technical realisation.

This work details how the ZHW and its Department T are organized. Additionally, it shows which documents are available and compiles an appropriate structure for the system. The core of this work is the introduc-tion to the necessary theory and the corresponding practicalities. In a next step it analyses the current status as well as the key product; a proposal for a customized document filing system for the ZHW. Furthermore, the work will describe the necessary actions for its realisation and the re-quired functions of the system.

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